Answer, Cannot Back Up Messages on WhatsApp and Restore Messages – Can’t back up messages on WhatsApp as well as restore messages, which will be a big problem if you have important chats.

There are several causes of these two problems in WhatsApp, here are the reasons from the WhatsApp team which have been summarized.

Why can’t backup messages on WhatsApp?

  • You have added a Google account to the device.
  • The Google Play services application is already installed on the device.
  • If you’re trying to back up over a cellular data network, make sure you have data for both WhatsApp and Google Play services.
  • Try backing up on a different network.
  • Try connecting your phone to a Wi-Fi network if you can’t back up using cellular data.
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Why can’t restore message backup on WhatsApp?

  • Using the same phone number and Google account used for the backup.
  • If you are restoring an end-to-end encrypted backup, make sure you are using the correct password or key.
  • There is sufficient space on the device to restore the backup.
  • The Google Play services application is already installed on the device.
  • The device battery is full or connected to a power source.
  • The device has a strong and stable Internet connection.
  • If it doesn’t work to restore via mobile network, please try connecting your phone to a Wi-Fi network.
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[YOGI APRILIO] Webmaster / Tech writer who loves mobile games

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